Refund policy

Our policy lasts 20 days. If 20 days have gone by since your purchase received, unfortunately we can’t offer you a refund.

 

Refunds (if applicable)

• To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• To complete your refund, we require a receipt or proof of purchase. Please DO NOT send your purchase back to the manufacturer. 
• The customer will cut all the pieces and record a video, then send us the video. We will notify you of the approval of your refund.
• If you are approved, then your refund will be processed within a certain amount of days.
• The design fee will NOT be refunded, under any circumstances.
• The shipping cost will NOT be refunded if the package has been delivered.
• The processing fee will NOT be refunded after the stickers kit template confirmed.

 

Partial refunds (if applicable)

• Any item not in its original condition is damaged or missing parts for reasons due to our error.
• Any item that cannot be wrapped appropriately due to our product defectiveness.
• Customer cancels the order (under any circumstances) after receiving the confirmation from us. 

Late or missing refunds (if applicable)

• If you haven’t received a refund yet, first check your Paypal account again. It may take some time before your refund is officially posted.
• If you still have not received your refund yet, please contact us at customer.h2studio@gmail.com.

The following situations will NOT be refunded

• The sticker kit isn't wrapped appropriately, not because of the product defectiveness.
• NO photo or video for proofing the product defectiveness.
• Any item that is lost or damaged after customers receive (compared to the printing confirmation).
• Any delay caused by random customs clearance procedures or inspections during transit.